Frequently Asked Questions
Everything you need to know about your JENNY BIRD experience.
How long will it take for my order to ship?
Standard orders are typically processed within 1-2 business days. Once shipped, you will receive a tracking number via email. Delivery times vary by location but generally range from 3-7 business days.
What is your return policy?
We offer a 30-day return window for most items in their original, unworn condition with all packaging intact. Please note that for hygiene reasons, certain products like earrings may be final sale.
What materials are used in your jewelry?
Our pieces are crafted using high-quality materials including 14K gold dip, sterling silver, and rhodium finish over brass. All of our jewelry is hypoallergenic and lead-free.
Do you offer international shipping?
Yes, we ship to many countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific destination and local customs regulations.
How should I care for my JENNY BIRD pieces?
To maintain the luster of your jewelry, avoid contact with perfumes, lotions, and water. Store your pieces in their original pouch and gently wipe with a soft cloth after each wear.
Is there a warranty on my purchase?
Yes, we provide a one-year warranty from the date of purchase covering any manufacturing defects. This does not cover normal wear and tear, accidental damage, or improper storage.